FAQs

General

Who made your marketing video?

Mikhail Agency! They also helped design the website and manage all our marketing campaigns. Check them out at www.MikhailAgency.com

What is GAIAN?

GAIAN is a footwear+tech house, a hybrid of yesterday’s craftsmanship and tomorrow’s technology. Inspired by Bauhaus, we believe it is our duty to infuse each product with both design and function.

I love the GAIAN vibe! Are you hiring?

We’re always looking for talent and welcome submission of resumes / Social Media ID for future roles. Please send us an email at hello@gaian.co or use the contact page here

How can I become an international reseller or distributor?

Please use the contact page here.

How much does the shoe weigh?

We designed Moonwalk to be lightweight and easy to wear so it will not weigh much more than the average sneaker.

the Shoe

I have an Android, can I still Moonwalk?

Yes! Each pair comes with a tiny adapter for seamless Android charging. 

I had a problem with my credit card being declined. What do I do?

Our servers are built to take on massive amounts of transactions with very little downtime if any. Please contact your credit card company if you have repeated declined transactions. If they cannot resolve the issue. Please reach out to us using our contact page.

When will my Moonwalk arrive?

The first batch of Moonwalk are slated to ship mid-2022!

What is Recycled PET hybrid?

GAIAN uses recycled plastic hybrid PET which is short for polyethylene terephthalate, the chemical name for polyester. PET is a clear, strong, and lightweight plastic that is widely used for packaging foods and beverages, especially water bottles. By using recycled PET GAIAN recycled about 10 water bottles equivalent to plastic in each pair.

What kind of software and hardware do I need to use the Moonwalk?

You do not need any software or hardware to enjoy your Moonwalk. However, to use the app you would need an iPhone or Android.

What is the warranty?

Moonwalk's are built to last. We include a free 1 year heel to toe electronic warranty. This does not cover wear and tear and / or water damage.

Does the Moonwalker need a Wi-Fi connection?

Moonwalk does not need a wifi connection but in order to use the app you would need to have a data plan with your phone subscription.

Can I wear the Moonwalk when it rains?

The shoe is water resistant and cold weather tolerant. We do not recommend wearing your Moonwalk in the pouring rain or submerge your shoes in water as it may affect the technology. 

What kind of knit is that?

Moonwalk is made of 3D digital knit with zero waste. For more information check out our product page here.

How many steps would it take to charge the battery?

It varies per body weight and force of impact, but it would take approximately 10,000 steps to charge one of the 1200mah battery packs.

mY oRDER

How can I get email updates on my GAIAN order?

You will receive an email with order confirmation and tracking information. You can also contact us directly at www.gaian.co/contact

Can I change the credit card I used for my initial purchase?

We’re not able to change your method of payment without canceling your original order. Keep in mind there are serial numbers associated with Moonwalk and canceling your order will  forfeit your sequence number.

What is your return policy?

You can request a full refund for your pre-order prior to shipping. Since each Moonwalk holds value based on serial numbers, rarity, and remaining in its original packaging, we only allow refunds to Moonwalks in their original packaging without any damages.

Can I make alternative shipping arrangements, like using my own FedEx account?

You will not be able to make alternative shipping arrangements for your orders. We appreciate your understanding.

What countries does GAIAN ship to?

GAIAN only ships within North America at the moment.